Feedback from previous guests about their experience.
72%
liked the hotel and would stay again
Great value for money
Friendly staff
Bit far from everything
Poor service during dinner
7.2/10
Very good
Rooms
8.6
Location
7.1
Service
7.3
Dining
6.4
Guest reviews
7.2/10
based on 7 reviews
9.0
9.0/10 based on 976 reviews
Clive
United Kingdom,
April
2024
7.2/10
I had a wonderful stay at the hotel. The room we got was spacious and tastefully decorated, complete with a balcony as I had booked. The opportunity to relax in the pool was a highlight. However, I did notice a bit of frostiness from the reception staff, and there was a mix-up with room service which left me without dinner. Despite these hiccups, the location was perfect, offering easy access to cafes, restaurants, and even the Aviva Stadium.
Rooms
8.0
Our room was spacious and tastefully decorated, clearly showing a balcony as on my booking. It was a great place to unwind after a busy day.
Service
6.0
The service had some issues, particularly with the reception staff's frostiness and a room service mishap. The staff, however, tried to rectify the situation. I would rate the service as decent.
Location
7.0
The hotel's location in beautiful Ballsbridge was lovely but required an extra journey to reach the center of Dublin. On the upside, there were plenty of transport options nearby, and it was a short walk to various cafes and restaurants.
Dining
7.0
The dining experience offered a decent choice between Al-cart and buffet options, with excellent service. However, there were some issues with a shortage of plates and glasses. The fresh sandwiches were a delightful touch.
Facilities
8.0
The hotel provided various services like room service, car hire, dry cleaning, and more. The facilities were sufficient for a comfortable stay.
Louis
United States,
February
2024
8.6/10
I had an amazing stay at this hotel! The rooms were spacious, fantastic, with a comfy bed, and plenty of towels and bathroom toiletries, which made me feel like a VIP, almost like artists. The service was lovely, although there was a little issue during dinner. The location is superb, just minutes from the Dart, and the dining experience was absolutely delicious. Overall, it was out of this world!
Rooms
10.0
The rooms were amazing and great value. They were spacious, with a fantastic comfy bed and plenty of towels and bathroom toiletries. It truly made me feel like a VIP, almost like artists.
Service
7.0
The service took the time to chat with us, and the staff were lovely. However, there was a little issue during dinner.
Location
8.0
The location is superb, just minutes from the Dart. Although a bit far from everything, I ended up walking to the lobster pot, a lovely seafood restaurant with very warm and friendly staff.
Dining
9.0
The dining was absolutely delicious, but it was a bit strange with a buffet and a la carte options. Coming back at 3 in the morning, I couldn't resist trying some of the offerings.
Facilities
9.0
The facilities are top-notch, providing all the necessities for a comfortable stay.
Great value for money
Bit far from everything
Joseph
United States,
January
2024
8.2/10
I absolutely loved my stay at the hotel. The location was great with easy access to transportation into the city center, and the rooms were spacious and inviting, featuring a lovely balcony with a charming view. The service was exceptional, with a professional and friendly staff, and the dining experience was delicious, although not quite up to 5-star hotel standards. The hotel facilities were top-notch, offering modern amenities for a comfortable stay.
Rooms
9.0
The rooms were first class, spacious, and had a delightful balcony, perfect for enjoying the view.
Service
9.0
The service was top-notch, with professional and friendly staff who made my stay in Dublin truly enjoyable.
Location
8.0
The hotel is situated in a great location with plenty of transport options into the city center, making it convenient for exploring the area.
Dining
7.0
The dining experience was lovely, especially the delicious homemade cakes, but it fell slightly short of my expectations for a 5-star hotel.
Facilities
8.0
The hotel offers state-of-the-art fitness facilities and other modern amenities to enhance the overall guest experience.
Chris
United States,
September
2023
6.4/10
My stay at the hotel was a mix of positives and negatives. The rooms were fantastic, very comfortable and spacious, with a lovely large bathroom. However, the bar area was hard to get a seat in due to too many concert goers not staying at the hotel hanging around. The breakfast was only okay, with cold poached eggs and the need to ask for tea and toast numerous times. The waiting staff seemed either overworked or unsure of their roles. Overall, the hotel feels a little traditional and on the cusp of becoming a bit dated.
Rooms
8.0
The rooms were fantastic, very comfortable and spacious, with a lovely large bathroom.
Service
6.0
The service was fairly average. The waiting staff seemed overworked or confused about their roles.
Location
5.0
The location was a bit out of the city and required a cab to reach downtown. It is a solid 45-minute walk from the hotel.
Dining
6.0
The dining experience had its flaws. The breakfast was just okay, and some items were not up to the mark.
Facilities
7.0
The hotel offers standard facilities, nothing particularly outstanding.
John
United Kingdom,
July
2023
6.2/10
The hotel had a room that was under furnished, but the size was good and very comfortable. The elegance of the room was out of this world, with a cosiness that made you never want to leave. Some service staff seemed overworked, while others were exceptionally friendly and helpful. The location was fine but required a commute to the center of Dublin. The dining experience was overpriced and lacked variety, though there were Asian dishes available.
Rooms
7.0
The room was a good size and very comfortable, but under furnished.
Service
7.0
While some staff seemed overworked, others were exceptionally friendly and helpful.
Location
6.0
The location was fine, but required a commute to the center of Dublin.
Dining
5.0
The dining experience was overpriced and lacked variety, though there were some Asian dishes available.
Facilities
6.0
Nicola
United Kingdom,
July
2023
7.2/10
Upon arriving at 4 pm, the room wasn't ready, and the bar area was crowded. Additionally, there were many non-hotel guests around, and the next morning there was no newspaper available. Breakfast was just okay, with cold poached eggs and slow service making it less enjoyable for me. However, the room, although returned key issues promptly, was spacious, tastefully decorated, and had all the expected services for a luxury hotel stay.
Rooms
9.0
The room was just perfect in every way and surprised me with its luxury.
Service
7.0
The staff were friendly and accommodating, however, seemed overworked and at times unsure of their duties.
Location
8.0
The hotel is a bit further away than preferred, but it's a tranquil escape from downtown Dublin, providing a relaxing stay.
Dining
5.0
The dining experience was lackluster, with overpriced and subpar food offerings.
Facilities
8.0
The hotel offers various amenities like room service, car hire, and valet parking.
Phil
United Kingdom,
May
2023
8.2/10
I had an amazing stay at this hotel with beautiful views and a lovely, quiet atmosphere - a true highlight of our trip to Ireland. The room was spacious and elegant, accompanied by a large bathroom. However, there was a small mix-up with breakfast not being initially included in our booking, which was quickly resolved by the attentive staff.
Rooms
9.0
The room was spacious and elegant, with great views and a quiet ambiance.
Service
9.0
The service was superb, with professional and friendly staff who went above and beyond to assist us during our stay.
Location
8.0
The location was beautiful and easily accessible to central Dublin and all the sights, making it convenient for exploring the city.
Dining
7.0
The dining experience was delightful, featuring superb local dishes. However, the self-service options were a bit basic.
Facilities
8.0
The hotel offered a range of facilities that enhanced our stay, from room service to tours and ticket assistance.
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